let us help you plan the magic
frequently asked questions
preparing for your adventure
our elves have gathered the most useful information for your visit.
How do i book tickets?
You can book our Christmas Experience using this link. This will open a new page to our ticketing partner.
What's your opening hours?
The Magical Christmas Adventure is a large-scale Christmas event; therefore, 4 Kingdoms is closed to the general public during this time. However, the indoor soft play remains open exclusively for Magical Christmas Adventure ticket holders.
why do you need personal information after booking the tickets?
Information collected may be used as part of your experience to make it even more magical – so Santa and his magical bear can know your names and more. please visit magic-maker.co.uk and create an account using your booking ID and the email address used for your booking. Please complete the personalisation process at least one day before your visit, so Santa receives your details in time.
how will i receive my tickets?
Your tickets will be sent to the inbox of the email address used to make your booking via our ticketing system.
can i change the date/ time of my booking?
Yes, you can change the date or time of your booking for a £5 admin charge. There may also be a price difference depending on the date or time you are changing to.
'I have lost my tickets/ I haven't received my tickets'
We can resend your tickets to your email. Please email manager@4-kingdoms.co.uk or call 01635 269678.
what time does my adventure start?
Your adventure will begin at your booked time. We highly recommend arriving 15 minutes early to check in and get ready to take off in Santa’s Spaceship.
what does the experience actually include?
The Experience is a 3-hour immersive Christmas adventure, including a live theatrical production, a private visit with Santa in his cabin, and a visit to Sparkle Copse. Here, you can make your own teddy, decorate a gingerbread cookie, make magical reindeer food, enjoy a beautiful Christmas light show and more. For details of the live theatrical journey, please visit “The Experience”.
is there parking?
Yes, free parking is available on site.
how long does the experience last?
The experience lasts roughly 3 hours. The first 1.5 hours are a guided immersive experience before meeting Santa. The second half can be enjoyed in your own time, with no strict time limit, although we recommend allowing around 3 hours in total. Please visit our Experience page for full details of your visit.
is the christmas experience outdoors?
The Christmas Experience is indoors, so it will be unaffected by rain. However, we recommend dressing warmly for the North Pole weather, as the North Pole Express may be breezier on your journey back to 4 Kingdoms – this is the only outdoor part of the experience.
is the event wheelchair acessible?
Yes, our event is accessible, with the narrowest point being the width of a single fire door. Please book either an Adult with Wheelchair or Child with Wheelchair ticket.
What's the difference between your Classic, Twilight, Toddlers, S.E.N.D. and VIP Tickets?
The immersive Christmas Experience is essentially the same across all ticket types – please visit “The Experience” for full details. Classic sessions run from 9am-4pm, while Twilight sessions run after 4pm, when the Christmas lights look extra magical in the dark. The Toddler Experience has a more relaxed storyline designed for younger children. Our S.E.N.D. Experience is slower paced, with lights and music toned down for a more comfortable visit. VIP includes a drink and treat on arrival, an outfit for the make-a-teddy activity, access to the VIP lounge while you wait to see Santa, a family Christmas goody bag per booking, and a family Christmas photo with Santa. For further ticket details, please see our Times & Tickets page.
what happens if my session is cancelled due to unforeseen circumstances?
Please contact us at manager@4-kingdoms.co.uk or 01635 269678, and we will review the situation to find the best solution for your booking.
what happens if i want to cancel my booking?
Our tickets are non-refundable. Please contact us at manager@4-kingdoms.co.uk or 01635 269678, and we will review the situation to find the best solution for your booking.
do babies/ infants need a ticket?
Yes, we offer a discounted ticket for children aged 0-12 months.
what age is the experience suitable for?
Our experience is designed for the whole family and is suitable for everyone. Our personalised Santa visit is known for being magical – making even a non-believer… BELIEVE.
Are the activities and gift from Santa included in the ticket?
Yes, every full-priced child ticket, excluding 0-12 month tickets, includes the chance to pick their own toy from Santa’s Toy Shop, make their own teddy, decorate a gingerbread cookie and make magical reindeer food.
will santa know my child's name and personal information?
Yes, please visit magic-maker.co.uk and create an account using your booking ID and the email address used for your booking. Please complete the personalisation process at least 1 day before your visit, so Santa receives your details in time.
Can I add or change my child’s personal information after submitting it?
Yes, all personalisation can be amended at magic-maker.co.uk. Please make any changes at least 1 day before your visit, so Santa receives your updated details in time.
Can families who booked separately experience the adventure together?
Yes, we highly recommend booking as individual families rather than including multiple families in one booking. If different families would like to experience the adventure together, please check our booking site for a date and time with enough availability for your group, then book the same agreed session. Santa visits are arranged per booking, and we feel children enjoy the private visit more when it is just their family. If you would like to visit Santa in the same cabin, please make one booking together; however, the person booking will determine the family name on the booking.
How many people can be included in one booking?
Our online ticketing system allows up to 10 people per booking. If you require more than 10 tickets, please contact manager@4-kingdoms.co.uk or call 01635 269678 and we can make the booking for you.
What happens if we arrive late?
Depending on availability, we may or may not be able to move your booking into the next available slot. We highly recommend arriving at least 15 minutes before your booking. Our indoor soft play and café will be open for Christmas ticket holders.
How early should we arrive before our session?
We highly recommend arriving at least 15 minutes before your booking to ensure you are checked in and ready to board Santa’s Spaceship. Our indoor soft play and café will be open for Christmas ticket holders.
Is food or drink included with our tickets?
Hot drinks and treats are included only with VIP tickets. Food and drinks are available to purchase from the café before your experience begins, with another food and drink area available after the guided part of the experience, around 1.5 hours after your start time.
What should we wear?
We recommend dressing warmly for the North Pole weather, and the North Pole Express may be breezier on your journey back to 4 Kingdoms – this is the only outdoor part of the experience.
Will the experience continue during bad weather?
The Christmas Experience is indoors, so it will be unaffected by rain. However, in unforeseen or extreme circumstances, we must prioritise the safety of our visitors and staff and may need to cancel, depending on the situation.
Is our visit with Santa private?
Yes, your visit with Santa will be private to your booking, so you can enjoy a special, unrushed moment with Santa in his cabin. Please visit magic-maker.co.uk to make your visit with Santa more magical and create an account using your booking ID and the email address used for your booking. Please complete the personalisation process at least one day before your visit, so Santa receives your details in time.
Can Santa include a special message or surprise?
Yes, absolutely. Please visit magic-maker.co.uk and create an account using your booking ID and the email address used for your booking. Please complete the personalisation process at least one day before your visit, so Santa receives your details in time.
Will the Park be open (4 Kingdoms)?
4 Kingdoms Adventure Park and Farm will be closed during the Christmas Experience. However, our indoor soft play will remain open for Christmas ticket holders, and our main café will be open with food and drinks available to purchase.
PLAN YOUR VISIT
Find Us
The Magical Christmas Adventure
4 Kingdoms Adventure Park & Family Farm
Newbury Road, Headley, Berkshire, RG19 8JY
Free on-site parking is available.
Easily acessible from the M4, around 1.5 hour from London, Bristol, Gloucester, Poole and Milton Keyenes.
Travel by Train: The nearest train station is Newbury Station.
Travel by Bus: Stagecoach run an hourly service from Newbury bus station to Basingstoke bus station. This service stops directly outside 4 Kingdoms Adventure Park.